Senior Operations Manager

Serve Robotics

Los Angeles, CA, USA

Full time

Nov 21

SERVE ROBOTICS

At Serve Robotics, we’re re-imagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. Why move two-pound burritos with two-ton cars?

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.


WHO ARE WE?


We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.


What you'll be doing


The Senior Operations Manager is a key leader of the Serve Operations team. Reporting to the Head of Operations, the Senior Operations Manager will manage a team of Supervisors and Operations Associates in the Los Angeles market. You will be responsible for providing day-to-day leadership and guidance on all operations, ensuring efficient, safe and profitable operations that delight our customers. You will work cross-functionally, collaborating with software, hardware, design and operations teams to continuously improve our efficiency while meeting internal and external KPIs. You will be helping us scale our field operations organization to thousands of robots over the next several years. 

Responsibilities

  • Lead, develop, and engage your teams of supervisors and associates.
  • Teach and coach your teams to develop, implement, and constantly refine operational business processes, relentlessly eliminating waste and creating value.
  • You are a leader in customer service: You care deeply about the customer experience and role model and coach others to provide the best experience possible to our delivery partners, our merchants and our customers.
  • Manage details of personnel administration in conjunction with the HR department, including: performance appraisals, disciplinary actions, promotions, etc. You will implement and interpret company policy and oversee necessary updates.
  • Plan, examine, analyze, evaluate and improve site operations with respect to quality, safety and efficiency.
  • Develop, continuously improve, and align our long-term strategy and create playbooks to hit OKRs and drive financial performance.
  • Deliver effective change leadership, driving business changes.
  • Regularly communicate performance trends and improvements to the organization.

Qualifications

  • You love people: motivation, engagement, and development come naturally.
  • Bachelor’s degree or equivalent experience required. Preferably in business, operations management, or similar field. MBA a plus.
  • 5+ years of experience in an operational environment.
  • 3+ years experience leading a team of 6 or more direct reports.
  • Effective coaching, facilitation and team building skills.
  • Demonstrated problem solving skills with experience extracting actionable business insights from data sets and executing improvements.
  • Experience managing complex projects.
  • Strong communication and presentation skills.
  • You are energized by always finding ways to make our processes better.
  • Positive and energetic attitude: you can keep a smile and a hard-working attitude through even the most demanding moments.
  • Demonstrated ability to work in a results-oriented, challenging environment.
  • Until further notice, Serve employees are required to provide proof that they are fully vaccinated against COVID-19.

More about us


Serve Robotics is the team that created the Postmates delivery robot and brought it to life in LA, completing tens of thousands of deliveries in LA’s busiest neighborhoods. Now we're an independent company growing rapidly in order to connect people with what they need via robots designed to serve people.


We cultivate a culture of inclusion for all employees where individual strengths, views, and experiences are welcome.


We are proud to be an equal employment opportunity and affirmative action employer. Qualified applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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