Strategic Operations Associate

Zoba

Berlin, Germany

Full time

Sep 6

Zoba builds leading spatial optimization products to improve the efficiency of cities and the lives of people that live in them. Zoba’s API-first platform powers operations and dynamic pricing for the world’s top urban mobility operators in over 250 cities around the globe. Zoba speeds adoption of electric, sustainable urban mobility solutions by increasing operational efficiency and profitability of operators. Zoba was founded out of Harvard and MIT and is backed by leading investors including CRV, Founder Collective, and Mark Cuban.

In this role you will:

  • Solve complex operational challenges of mobility companies around the globe
  • Partner directly with customers, including the operational managers who run these markets on the ground
  • Be responsible for streamlining operational processes, and helping to drive improved business practices through data analytics
  • Resolve customer issues in real-time and help to escalate the need for Zoba product changes in the long term
  • Increase Zoba adoption at the market level, and improve the revenue metrics for the markets you're serving

What we are looking for:

  • Experience should include 4+ years in a customer-facing role, preferably in consulting, financial services, or at another tech startup
  • Passion for data and for solving new problems without a playbook
  • Background in scaling solutions of repeated customer issues 

Nice to have: 

  • Passion for improving transportation opportunities in cities 
  • Excel or SQL Ninja
  • Data visualization experience
  • Ability to tell stories with data 

At Zoba, we view diversity as a strength and are committed to creating an inclusive environment for employees of all backgrounds. 

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Zoba

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